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Please note, that Windows 7 or Windows Vista PC's may not properly recognize older hand terminals as a proper USB device. MDC is automatically installed with Windows Vista or Windows 7, but you still might need to update to a more higher version (MDC 6.0 needs to be updated to MDC 6.1). Starting from Windows Vista, Activesync is replaced by Microsoft with Mobile Device Center (MDC). E-WMS needs an Activesync connection to exchange data between Globe and scanner, when no ASP RF (wireless) communication is used. O Scroll down and locate Windows Mobile-based device connectivity, and then double click on it.Activesync is a Microsoft program to allow communication and synchronization with a mobile device, to your PC.

To allow Windows to always restart the service anyways, do the following: o Start > type Services. The RapiMgr service can occasionally crash when the device disconnects from the system. REG ADD HKLM\SYSTEM\CurrentControlSet\Services\WcesComm /v SvcHostSplitDisable /t REG_DWORD /d 1 /f O Enter the following 2 lines at the Command Prompt window: REG ADD HKLM\SYSTEM\CurrentControlSet\Services\RapiMgr /v SvcHostSplitDisable /t REG_DWORD /d 1 /f O At the Do you want to allow this app to make changes to your device? Prompt click ‘ Yes’. Right-click on the Command Prompt result and click Run as administrator. You can achieve this by doing the following: Start > type Cmd. The fix is to add the SvcHostSplitDisable flag to the registry for both services. However, by default, in the Windows 10 Creators Update, svchost.exe will not allow this. These two must share a kernel semaphore and be started in the same shared svchost.exe.Rapimgr’s service name is Windows Mobile-based device connectivity and Wcescomm’s service name is Windows Mobile-2003-based device connectivity. WMDC uses two system services, Rapimgr and Wcescomm.See links earlier in the Prerequisites section of this document. In some cases, this is enough to allow WMDC to operate correctly. First, try un-installing and re-installing WMDC 6.1.

The following troubleshooting steps can be used to get WMDC working correctly.

Connecting the Datalogic device may not cause WMDC to start and ActiveSync communications will not work. Windows Mobile Device Center (WMDC) 6.1 may experience difficulty running on PCs using Windows 10.